The person I'm giving it to doesn't have Wi-Fi. Will it still work without Wi-Fi?
If there is no Wi-Fi available the frame will still display any photos it has already received in a slideshow, just like normal (this is because all photos reside on the frame, not in the cloud).
Many customers in this situation, simply connect the frame to their mobile phone's hotspot when they visit. The frame will then automatically connect and can be updated with new photos instantly.
Additionally, if someone sends photos while the frame is offline, those photos are queued on their phone until the frame is next online, at which point, the photos will be automatically sent to the frame.
Lastly, while the frame cannot receive new photos sent from mobile phones while offline, you can very easily import photos from USB/SD card at anytime.
Are there any ongoing costs?
No. There are no ongoing subscriptions or set up costs.
Is it complicated to set up and use?
No. Set up is done in a few minutes and you don’t need to do anything to receive and enjoy photos from loved ones.
Do I need to have a mobile phone or computer?
No. You don’t need a computer or mobile phone at all. Only those sending you photos, will need a mobile phone.
What type of mobile phone is required to send photos?
Pretty much any smart phone is supported (iPhones, Android, Samsung etc..).
Your family or friends will need to install the free ‘FRAMEO App’ on their phone.
It’s a free download on the Apple and Google App stores.
How many photos can it store?
Many Thousands...! It has more storage space than you will ever need.
Our 8" and 10.1" frames have 16GB (12GB usable) and our 15.6" has 32GB (29GB usable) for Photo and video storage.
Can anyone send me photos?
No. Only those that you allow will be able to send you photos.
If you want to hide a photo, two simple touches on the touch screen will hide it.
Can I use it in an upright position?
You can use the photo frame in either an upright or horizontal position.
The photo’s will automatically rotate to fill the screen beautifully.
What if I can’t get it to work?
Simple. Send it back for a full refund. No questions asked. But it is so easy to use, we’re confident you’ll be just fine.
If you are stuck, just email us at info@qualitylife.org.nz and we’ll get back to you asap.
What type of image/video files are support?
All the common photo/video formats are supported. Specifics vary slightly by transfer method as per below.
Direct Import (from USB, SD Card, PC)
- Images: JPEG, JPG, PNG, WEBP
- Video: MP4, 3GP
Android Phone (Frameo App)
- Images: JPEG, JPG, PNG, HEIC, WEBP
- Video: MP4, 3GP, MOV, HEVC
iPhone (Frameo App)
- Images: JPEG, JPG, PNG, HEIC
- Video: MP4, 3GP, MOV, M4V
Lifeframe™ is powered by the world's most popular digital photo frame software, Frameo.
Highly rated by users worldwide the App is completely free for both iPhone and Android phones. There are no fees, subscriptions or accounts to create. Simply:
1) Install the app on your phone.
2) Pair with the frame using a ten digit code.
3) Send photos.
It's that easy!
